Please check your documents when you receive them. Call us if you have any questions.
CHECK-IN – Minimum check-in time for domestic flights is 90 minutes and for international flights 2 hours prior to scheduled departure time. GOVERNMENT ISSUED PHOTO ID IS REQUIRED AT CHECK-IN ON ALL FLIGHTS.
RECONFIRMATION – Reconfirm the reservation details and time of flights at least 24 hours in advance for domestic travel and 72 hours for international travel. Failure to use any reservation may result in automatic cancellation of all continuing and return reservations.
EXCURSIONS AND PROMOTIONAL FARES – Most discount fares involve certain restrictions. A change in carrier(s), flight(s), time(s), or routing(s) could result in carrier demanding a full fare. Obtain agency or airline assistance before making changes. If your plans change enroute, you may be able to apply the value of your unused ticket towards a reissued one. It is not always necessary to purchase a new ticket. If a refund is due, obtain a receipt from the airline. Times, flights, and fare are based on current tariffs that are subject to change without notice.
TICKETS – Most tickets have monetary value if not used for the originally confirmed flights. If you will not travel on any flight for which you have a ticket, the flight reservation must be cancelled prior to flight departure time to retain value for reuse or refund.
HOTELS are usually confirmed on a guaranteed payment basis. To avoid penalties, if you cancel or change plans, please notify your hotel(s) within the times specified by the hotel(s) and obtain a confirmation/cancellation number.
TOURS / PACKAGE PRICES are subject to change without notice due to currency fluctuations, tariff changes or increase in operational costs. In addition, group tours/packages are based on a minimum number of passengers travelling; if the number of passengers falls below the minimum required, a surcharge may be imposed on all passengers.
FEES – There are fees associated with processing refunds, changes, cancellations or special services. Domestic airline tickets $40 per person. International airline tickets $100 per person. Frequent flyer tickets in association with a land or cruise program $50 per person. Airline ticket reissue or refund $40. Custom trip planning fee-varies depending on scope of request and will be quoted by agent when trip arrangements are requested.
DISCLAIMER OF LIABILITY – This travel agency is acting merely as an agent for suppliers in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by this travel agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.) This travel agency, therefore shall not be responsible for breach of contract or any intentional or careless actions or omissions on the part of such suppliers, which may result in any loss, damage, delay, or injury to you or your travel companions or group members. This travel agency shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climate conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent’s control. Traveler assumes complete and full responsibility for and hereby releases the agent and the travel agency from any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations, during the length of the proposed travel. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. State Department. For medical information contact the Centers for Disease Control or your local travel medicine clinic. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved in such travel whether expected or unexpected. Traveler is hereby warned of such risks and is advised to obtain appropriate insurance coverage against them. Traveler’s retention of tickets, reservations, or bookings after issuance shall constitute a consent to the above and an agreement on his/her part to convey the contents hereto his/her to travel companions or group members.
PROOF OF IDENTITY IS REQUIRED FOR ALL TRAVEL. Without proper identification, or passport and necessary visas, you will not be permitted to depart. International travel requires a passport generally valid for 6 months beyond travel dates with blank visa pages(s). Many countries require a visa for entry. Check with our agents for specific rules. Real ID or passport required for domestic travel beginning on October 1, 2021. Names on ID used at airport must exactly match name on reservation confirmation.
WE HIGHLY RECOMMEND THE PURCHASE OF TRAVEL INSURANCE. The purchase of travel insurance to protect you in case of unforeseen circumstances is highly recommended. Our agent will quote you insurance coverage options. Should you choose not to purchase insurance through Ladera Travel or through the policy offered by your travel supplier we will require a signed waiver prior to final payment and release of documents.
Ladera Travel makes no representation or warranty as to the completeness or accuracy of the information contained in this site. Ladera Travel reserves the right to change or modify any of the information contained on this internet site or to the services described herein, without notice, but we make no commitment to update such information. Ladera Travel shall not be liable for any damages, lost profits, injuries, savings or goodwill resulting from your use or inability to use information provided from this site. You should therefore verify information obtained from this site before you act upon it by calling the suppliers who we represent to obtain latest rules and policies.
Always be sure to read the supplier booking and cancellation policies. Once travel arrangements are confirmed please be aware that various cancellation penalties are imposed by airlines, travel companies, hotels, tours, rail lines, etc. and us. These often increase as travel date approaches. Here are the General Conditions for Ladera Travel. Each supplier has policies advised on their website and often on travel documents we provide. Please be aware of these policies before booking. Ladera Travel is not responsible for accidents, delays, supplier errors, terrorist or criminal acts, quality of transportation, lodging or tours and omissions of any kind. When booking with us you agree that you checked out the cancellation policies and you take full responsibility for the suitability of the arrangements confirmed. All disputes will be settled in the State of California.
This publication and the information contained herein is provided "as is" without warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
This Internet site may provide links or references to other sites, but Ladera Travel has no responsibility for the content of such other sites and shall not be liable for any damages or injury arising from that content. Any links to other sites are provided merely as a convenience to the users of this Internet site. Ladera Travel does not regularly review materials posted on the sites to which it is linked and does not necessarily endorse all of the materials appearing on such linked sites. Any decision to view any of the linked sites is at the viewer's own risk.
The carriage of passengers, baggage and cargo will be subject to the terms and conditions contained in respective supplier Passenger Ticket Contract which may be seen on request by contacting each supplier. Other services and products described in this Internet site will also be subject to the terms and conditions of the Passenger Ticket Contract or a third party provider's own terms and conditions, details of which may be obtained from the supplier or its service provider (as applicable). Any communications you send to this Internet site or otherwise to Ladera Travel by electronic mail are on a non-confidential basis, and Ladera Travel is under no obligation to refrain from reproducing, publishing or otherwise using them in any way for any purpose. However, we will not sell that information to any other companies. Ladera Travel shall be free to use the content of any such communications, including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose, including the developing, manufacturing and/or marketing of goods and services.
Advice To International Passengers On Limitation Of Liability
Passengers on a journey involving an ultimate destination or stop in a country other than the country of origin are advised that the provisions of a treaty known as the Warsaw Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination . For such passengers on a journey to, from, or with an agreed stopping place in the United States of America, the Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carriers, parties to such special contracts, for death of or personal injury to passengers is limited in most cases to proven damages not to exceed U.S. $75,000 per passenger, and that this liability up to such limit shall not depend on negligence on the part of the carrier. The limit of liability of U.S $75,000 above is inclusive of legal fees and costs except that in case of a claim brought in a state where provision is made for separate award of legal fees and costs, the limit shall be the sum of U.S. $58,000 exclusive of legal fees and costs. For such passengers travelling by a carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in the United States of America, liability of the carrier for death or personal injury to passengers is limited in most cases to approximately U.S. $10,000 or U.S. $20,000. The names of carriers, parties to such special contracts, are available at all ticket offices of such carriers and may be examined on request. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier’s liability under the Warsaw Convention or such special contracts of carriage. For further information please consult your airline or insurance company representative.
Notice of Baggage Liability Limitations
Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel (including domestic portions of international journeys) the liability limit is approximately $9.07 per pound for checked baggage and $400 per passenger for unchecked baggage. For travel wholly between U.S. points, federal rules require any limit on an airline’s baggage liability to be at least $3,000 per passenger. Excess valuation may be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the carrier. CARRIER RESERVES THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF APPLICABLE LAW OR CARRIER’S TARIFFS, RULES OR REGULATIONS. SUBJECT TO TARIFF REGULATIONS
Notice of Incorporated Terms of Contract
Air transportation, whether it is domestic or international (including domestic portions of international journeys), is subject to the individual terms of the transporting air carriers, which are herein incorporated by reference and made part of the contract of carriage. Other carriers on which you may be ticketed may have different conditions of carriage. International air transportation, including the carriers’ liability may also be governed by applicable tariffs on file with the U.S. and other governments and by the Warsaw Convention, as amended, or its successor. Incorporated terms may include, but are not restricted to:
Rules and limits on liability for personal injury or death.
Rules and limits on liability for baggage, including fragile or perishable goods, and availability of excess valuation charge.
Claims restrictions, including time periods in which passengers must file a claim or bring an action against the air carrier.
Rights of the air carrier to change terms of the contract.
Rules on reconfirmation of reservations, check-in times, and refusal to carry.
Rights of the air carrier and limits on liability for delay or failure to perform service, including schedule changes, substitution of alternate air carriers or aircraft and rerouting.
You can obtain additional information on items 1 through 6 above at any U.S. location where the transporting air carrier’s tickets are sold. You have the right to inspect the full text of each transporting air carrier’s terms at its airport and city ticket offices. You also have the right, upon request, to receive free of charge the full text of the applicable terms incorporated by reference from each of the transporting air carriers. Information on ordering the full text of each air carrier’s terms is available at any U.S. location where the air carrier’s tickets are sold.
Notice – Overbooking of Flights
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline’s choosing. If there are not enough volunteers the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline’s boarding priorities are available at all airport ticket counters and boarding locations. Someairlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with the airline or your travel agent.
Some international carriers require a reconfirmation of your reservations. Contact the transporting air carrier for the applicable requirements.
Conditions of Contract
As used in this contract ’ticket’ means this passenger ticket and baggage check, of which these conditions and the notices from part, ‘carriage’ is equivalent to ‘transportation’, ‘carrier’ means all air carriers that carry or undertake to carry the passenger of his baggage hereunder or perform any other service incidental to such air carriage. “WARSAW CONVENTION” means the Convention for the Unification of Certain Rules for International Carriage by Air, signed at Warsaw, 12th October 1929, or that Convention as amended at The Hague, 28th September 1955, whichever may be applicable.
Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not ‘international carriage’ as defined by that Convention.
To the extent not in conflict with the foregoing carriage and other services performed by each Carrier are subject to: (l) provisions contained in this ticket; (ll) applicable tariffs; (lll) carrier’s conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of carrier), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.
Carrier’s name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier’s tariffs, conditions of carriage, regulations or timetables; carrier’s address shall be the airport of departure shown opposite the first abbreviation of carrier’s name in the ticket; the agreed stopping places are those places set forth in this ticket or as shown in carrier’s timetables as scheduled stopping places on the passenger’s route; carriage to be performed hereunder by several successive carriers is regarded as a single operation.
An air carrier issuing a ticket for carriage over the lines of another carrier does so only as its agent.
Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants and representatives of carrier and any person whose aircraft is used by carrier for carriage and its agents, servants and representatives.
Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in international transportation, complaint must be made in writing to carrier forthwith after discovery of damage and, at the latest within seven days from receipt; in case of delay, complaint must be made within 21 days from date the baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation.
This ticket is good for carriage for one year from date of issue, except as otherwise provided in this ticket, in carrier’s tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.
Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.
Passengers shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, it no time is fixed, early enough to complete departure procedures.
No agent, servant or representative of carrier has authority to alter, modify or waive any provision of this contract.
CARRIER RESERVES THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF APPLICABLE LAW OR CARRIER’S TARIFFS, RULES OR REGULATIONS.
What You Should Know About The Possibility of Airline Bankruptcy
Airline bankruptcies may continue to occur. You should know how they might affect you.
If an airline declares bankruptcy, it is not obligated to carry you or to refund tickets issued before the bankruptcy.
Travel agents are not allowed to refund tickets on airlines which have declared bankruptcy. Money given to a travel agent immediately becomes the property of the airlines, and we are required by law to comply with the airlines’ orders.
If an airline declares bankruptcy, it might continue service, limit service, or stop completely. Other airlines might accept passengers under limited circumstances or may refuse to accept any passengers from the defaulted carrier.
Meanwhile there are excellent travel insurance plans available for passengers to protect themselves in case of airline bankruptcies. Some credit card companies provide coverage in cases where your flight does not operate. Check with your credit card company.
This agency and its agents have endeavored to secure the lowest possible fare, suitable for your travel requirements, based on space available at the time of booking, accessible sources of information and knowledge of agents involved.
This agency cannot guarantee, in view of the deregulation of airline fares, that the fare, indicated on ticket, will be the lowest possible fare at departure date. Please contact this agency before departure if you wish to recheck any newly introduced fare that may correspond with you specific travel requirements.
PLEASE NOTE that retention of tickets, reservations or bookings after issuance shall constitute acceptance of all the provisions in the conditions listed hereto, as well as those terms and conditions set forth in the announcements and circulars of the tour/package, cruise or service.
Right of CA Customer to Make Claim On the CA Travel Consumer Restitution Fund
This business is a participant in the California Travel Consumer Restitution Corporation (TCRC). You, the passenger, may request reimbursement from TCRC if you are owed a refund of more than $50 for transportation or travel services which was not refunded in a timely manner by a seller of travel who was registered and participating in the TCRC at the time of sale. The maximum amount which may be paid by the TCRC to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000.
A claim must be submitted to the TCRC within six months after the scheduled completion date of the travel. A claim must include sufficient information and documentation to prove your claim and a $35 processing fee. You must agree to waive your right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a claim with the TCRC, if you were located in California at the time of the sale.
You may request a claim form by writing to: Travel Consumer Restitution Corporation. P.O Box 6001. Larkspur, CA 94977-6001.